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Do Your Clients Trust You?

New Topic Addition:  "Building Trust & Confidence with Clients"

Frequently, as a CNA you must intrude on your client's intimate space.  Imagine having someone you don't know very well provide all of your private personal care. This can be a very uncomfortable situation!  But, when you set the tone and build the relationship on trust and confidence, you can minimize the discomfort.

For example:

Setting boundaries early in the relationship with your client will help you build trust.  To set clear boundaries, try the following:  read more »

Laughter Really is the BEST Medicine!

Did you know?

  • The idea of therapeutic humor is emerging as a beneficial, evidence-based, healthy addition to traditional medicine.
  • Just one minute of laughter equals 45 minutes of complete physical relaxation.
  • Laughing for at least ten minutes a day has been proven to lower blood pressure, reduce arthritis pain and promote more restful sleep.

In the healthcare workplace, it can be hard to always keep a lighthearted attitude.  However, just a couple minutes of laughter a day can make a huge impact in your life and in your clients lives!

By studying our inservice, "The Role of Humor in Healing", you'll learn all the ways that you can bring humor with you to your workplace.  Also covered within this lesson are all of the roles that humor plays in the healing process.  Scroll down for a sneak peek into the inservice:  read more »

New Inservice Just Added!

As a nursing assistant, one of your primary roles is to collect and communicate information.  That information is collected by observing clients and communicated by reporting to the nurse and/or documenting in the client's chart.

By being able to recognize what is abnormal, you'll be ensuring a better outcome for your client(s)!  For example:  your client, Mrs. Jones has a slightly reddened area on  her hip that was not there last week.  She tells you that the area is sensitive to the touch.  You know that these symptoms are the early signs of a pressure sore.  By catching and reporting these abnormal observations, Mrs. Jones has a better chance of receiving quick treatment for her developing pressure sore.  read more »

Seven New Additions!

New Year... New Topics!

Welcome to 2010!  In the coming weeks, several topics will be added to our library... so keep checking back with us for what's new!

Click on each of the links below to read more about the inservice.

"Common Autoimmune Diseases"

"Brain & Spinal Cord Injuries"

"The CNA/Nurse Relationship"

"Conflict in the Workplace"

Interested in ordering any of these topics ... and not sure what to do next?  Click here for instructions OR give us a call toll-free at 877.809.5515 and we'll be happy to walk you through the process.

Six BRAND NEW Topics Just Added!

Six newly written topics have just been added.  Click on the links below to read more about each one:

"Caring for Bed Bound Clients"

"End of Life Care"

"Perineal & Catheter Care"

"Adolescent Growth & Development"

"CNAs on the Job"

"Providing Cost-Efficient Care"

If you have any questions about any of the topics above please call us toll-free at 877.809.5515!

MORE New Topics Added!

Nineteen new topics have recently been added to our already extensive inservice library.  To find out more about each of the new additions, simply click on each title below. 

We'd be happy to help!  If you have any trouble purchasing or downloading an inservice, simply call us toll-free at 877.809.5515.  Thank you!

Understanding HIV/AIDS

Understanding Common Phobias

Being a Preceptor

Maintaining a Professional Distance

Preventing Medical Errors

Passive & Active Range of Motion

Understanding Restraints & Alternatives  read more »

New Topics Added


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For CNA inservices that may be used among all the CNAs at an individual health care facility, please visit www.knowingmore.com. For CNA inservices that may be used at multiple locations within a corporate health care organization, please visit www.knownowprogram.com.

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